issues there. there's a different way of standing in line in those places but i want to make sure it's very transparent if we just took care of that, the transparency for both the staff output as well as the, you know, contractors, expediters, whomever, the professionals who come in and need the service from the fifth floor, that they feel there's a system where they are getting in line and they are getting taken care of, that's what i would kind of like to get updated on. we just deal with the fifth floor. >> okay. thank you, deputy director. >> thank you. item no. 9, commissioner's questions and matters. 9a, inquiries to staff. at this time commissioners may make inquiries to staff regarding various documents, policies, practices and procedures which are of interest to the commission.